Frequently asked questions

Tours
Private tours
Gift Cards
Covid-19

Tours

How many participants are needed to ensure the start?

A minimum of 4 participants is required.

What happens if the minimum number of participants is not reached?

We will contact you 48 hours before the tour to let you know your options. You can either:

  1. Convince friends to join the group ;) 
  2. Move your booking at a later date
  3. Get a full refund on your credit card *

* Expect a period of 48 to 72 hours for repayment.

It rains or it snows. Will the tour take place?

The tours take place rain or shine. Make sure you dress so that you can walk outside (comfortable shoes, warm, waterproof clothes, etc.).

I have something unexpected and want to cancel my tour. What is the refund policy?

If you cancel:

+ 24 hours before the tour: full refund.

- 24 hours before the tour: no refund.

To get your refund, contact us.

How much alcohol is planned for the tour? Do I need an accommodation?

We will drink approximately 15 ounces of beer per establishment over a total of 3 hours. The quantities are sufficient to appreciate the different products and make you have a good time with us. It is by no means a drinking bout.

However, some beers may have a higher alcohol percentage than others. It's up to you to judge and to consume responsibly. If necessary, your guide will be happy to suggest places to eat well before returning home.

Should we leave a tip for our guide? To waiters and waitresses?

Tipping your guide is optional, but highly appreciated, especially if you enjoyed your visit. The amount is at your discretion and may vary depending on your satisfaction and the size of your group *.

In most establishments, your guide will serve you your drinks. If not, we will take care of the tip to the waiter or waitress ourselves.

* For your information, the tip in the service industry is normally between 15 and 20%.

I don't like beer or I don't drink alcohol. What are my options?

If you don't like beer, we love you anyway. We will replace your beer tastings with another alcoholic drink. Please notify us in the remark section of the booking process.

If you don't drink alcohol, that's fine! Contact us before making your reservation. We will send you a special code that will reduce the price of your tour.

I have any dietary restrictions or allergies. Can I participate?

Be sure to let us know if you (or anyone in your party) have an allergy or dietary restriction when making your reservation. For example, we may replace some snacks with vegetarian options or replace your beer with another alcoholic beverage. Note, however, that all of our beers contain gluten.

What should i wear?

We do not enforce a strict dress code. (You're on vacation after all!) Be sure to wear closed-toe shoes, however, so you can access the brewing facilities. We therefore suggest that you leave your sandals at home. 

Remember also that the tours take place rain or shine. So take a quick look at the weather before you leave.

Are my children welcome?

For the tour of the Old Port of Montreal, minors are unfortunately not admitted in some establishments. 

For the Limoilou and St-Roch tours, children are admitted. Keep in mind, however, that the tour lasts 3 hours and is aimed at beer lovers ... You know your children better than we do, but experience has taught us that you will probably enjoy your tour more as a couple or with friends.

I am from outside the province. What is the legal age for consuming alcohol in Quebec?

The legal age is 18. You will need to confirm that you are 18 or over when making your reservation.

Private tours

J’aimerais organiser une tournée privée. Comment ça marche?

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C’est simple : faites-nous part de votre projet et nous vous confirmerons si le tout est réalisable!

Chèques-Cadeaux

Puis-je acheter un chèque-cadeau?

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Oui, juste ici.

Covid-19

Quelles sont les mesures sanitaires en place?

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Durant toute la tournée, nous demandons à chaque guide et participant:

  • De maintenir la distance recommandée de 2 mètres les uns des autres, à moins de résider à la même adresse
  • De se désinfecter les mains à l’entrée de chaque établissement visité
  • De respecter le port obligatoire du couvre-visage

Port obligatoire du couvre-visage

Le port du couvre-visage est obligatoire lors de l'arrivée et pendant les déplacements dans tous les lieux publics couverts. Une fois assis à votre table, vous pourrez le retirer.

Quels sont les impacts des mesures sanitaires sur le déroulement de ma tournée?

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Les tournées comptent désormais une capacité maximale de 12 participants afin de faciliter les déplacements.

La visite de la salle de brassage se fera à l'extérieur du bâtiment. Vous pourrez tout de même voir les installations à travers la baie vitrée pour une bonne compréhension du processus de brassage.

Je présente des symptômes reliés à la COVID-19. Que dois-je faire?

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Restez isolé et remplissez l’autoévaluation des symptômes de la COVID-19 pour obtenir une recommandation sur la prochaine étape, selon votre condition.

Contactez-nous dès que possible par courriel pour annuler votre tournée et obtenir un remboursement.

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